Support
We're here to help. Most questions are answered fastest by email — please send messages from the email address on your ctFamilyMinder account so we can verify it's you.
Contact us
- General support and bug reports: support@cozzitech.com
- Privacy requests (access, deletion, export): privacy@cozzitech.com
We aim to respond to support requests within one business day, and to privacy requests within 7 days (with a substantive response within 30 days).
Common questions
How do I reset my password?
On the sign-in screen of the mobile app or the web app, tap Forgot password?. Enter your account email and we'll send a reset link. The link is good for 30 minutes and can only be used once.
How do I delete my account?
In the mobile app: Settings → Account → Delete account. You'll confirm with your password and a typed DELETE confirmation. On the web: Settings → Your data → Delete account. If you own a Family that still has other members, you'll need to transfer ownership or remove members first — email support@cozzitech.com if you need help with that.
How do I download a copy of my data?
Settings → Your data → Download account data. You get a JSON file with every family, care profile, appointment, medication, note, message, and contact you have access to. Uploaded document file contents aren't inlined — download those individually from the documents screen.
How do I import a medication list from a photo?
Open a care recipient, tap Medications → Import, then either take a photo of a pill-bottle label, discharge summary, or printed list, choose an image from your photos, or pick a PDF. We'll parse it and let you review every entry before saving. Always review AI-parsed entries for accuracy before relying on them.
Is my health information secure?
Sensitive fields and uploaded documents are encrypted at rest with AES-256-GCM envelope encryption. All connections use TLS 1.2+. See our Privacy Policy for full detail.
Is ctFamilyMinder a medical device?
No. ctFamilyMinder is a family care-coordination tool. It is not a medical device, electronic health record (EHR), telemedicine provider, pharmacy, or substitute for professional medical advice. Always consult a qualified healthcare professional with questions about a medical condition, medication, or treatment plan. In a medical emergency, call your local emergency number (e.g., 911 in the United States) — do not use ctFamilyMinder to communicate emergencies.
How do I manage my subscription?
For iOS, manage your subscription in Settings → [your name] → Subscriptions on your iPhone or iPad. For Android, open the Google Play Store app → Profile → Payments & subscriptions → Subscriptions. Refunds for in-app purchases are handled by Apple or Google under their respective policies.